Tuesday, November 22, 2011

Stupid Person 4 and 5

So working at my job dealing with Widgets and Gizmos there are always a lot of people in the office.  Part of what we do for crowd control - for lack of a better term - is make everyone coming inside the doors take a number.  Thats right... TAKE A NUMBER!

Now I know...  but we have to keep track of people some how, make sure everyone gets helped in a timely manner.  However, there are those that don't really care that there is law and order around.  Some people just feel like they should be able to walk up to the first person available and demand help... to hell with the fifty or so people sitting down waiting patiently for their turn.  I have two prime examples of this type of stupidity!

Stupid Person 4: When people take a number as the enter, the can see how long their wait is going to take.  Some decide it's just not worth the wait and turn around and leave.  Fine by me!  However, some stick around.  One thing I hate... no despise... is line jumpers.

One afternoon I called several numbers.  Because people had left I went through several when a woman walked up to me.  She was pushing a stroller and carrying her Gizmo.  When she came up to me she started talking about what she needed.  I said "I need your number", meaning the paper she pulled with her number on it.
Her reply "uh..."  She proceeds to look at the top of her stroller then replies, "I don't know where it is."
I inform her I need it before I can begin helping her.
"I must have thrown it away," she replies and continues her story of what she needs.
"I'm sorry," I say, "I need your number or you're going to have to take another number and wait until that one is called."
"But you just called my number."
Now I ask you... when you come into a business that makes you take a number so you can be helped, are you really going to throw it away?!?  I wanted to tell her not to lie to me (another thing I despise) but instead I say "sorry, but I really have to have the number before we continue." 
"Well!" she steams and then storms out of the office...  She didn't take another number, she just left.  Fine by me.

Stupid Person 5:  Very similar to the above... with a twist.
At my office we have a desk where people can just wait in line and ask questions.  Make sure they have everything they need.  It actually is a good idea.  That way people don't have to wait if they don't have everything they need or in order.

What I hate is when a line develops at the "information" desk.  You'd naturally think, take a number and wait.  Either you get called up and helped or you wait patiently at the "information" desk before it gets called and that person answers your quesitons... then you wait for your number to be called, with your Widget ready.

But some tool who "only has a quick question" decides to walk up to the counter where we are calling numbers and interupt me "Can I ask you a quick question."

I look at them and point to the line at the "information" desk and say "that's the information desk.  They'll be happy to help you when you get up to the front of the line."  Then I walk away.

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